Support · Ghost Dime
Start with the checks below or email WinByBit for help with your local-first records, private iCloud synchronization, Premium access, reminders, backups, and reports.
Support by WinByBit
Include the Ghost Dime version, iOS version, iPhone model, screen involved, expected result, actual result, exact error text, and steps that reproduce the problem.
Do not email passwords, payment information, authentication codes, JSON backups, or sensitive notes unless WinByBit gives you an approved secure process.
support@winbybit.comRecords are saved locally first. When iCloud is available, approved user-owned data automatically synchronizes through the private CloudKit database for the Apple Account configured on the device. This is available to Free and Premium users.
Synchronization may be delayed or unavailable. Local app functionality continues, and previously synchronized information may appear after reinstall or on another supported iPhone using the same Apple Account. Recovery is complete only when the expected records are visible in the app.
Uninstalling removes the local copy but does not request deletion from private iCloud. Use Delete All Data to attempt removal from both the device and private iCloud; if cloud deletion cannot finish, the app may report that a retry is required.
Free supports up to five active subscriptions and basic reminders on up to three active services. Archived and cancellation-completed records do not count toward the active-subscription limit.
Premium provides unlimited active subscriptions, reminders on every active service, applicable advanced follow-ups, advanced Spending Intelligence—including Scenario Lab, Renewal Runway, Subscription Review, Price Impact, and Confirmed Changes—and printable or shareable PDF reports.
Your saved information is never deleted or hidden because Premium expires. Premium-only calculations and actions pause until access returns, and the free active-subscription limit applies.
Apple handles billing, renewals, refunds, introductory-offer eligibility, and subscription management. Monthly and annual plans unlock the same features. Restore Purchases refreshes Apple entitlement only.
Reminders require your explicit opt-in and iOS notification permission. Free users can enable basic reminders on up to three active services. Premium users can enable reminders on every active service and use applicable advanced follow-ups. Reminders are based on dates and changes saved in the app.
Notifications may name a service, but contain no monetary amounts or currency. iOS controls delivery timing, so a specific time cannot be guaranteed.
From Ghost Dime’s Profile, review notification status and open the app’s iOS notification settings when access is denied.
Ghost Dime organizes cancellation notes, steps, and progress. It does not contact providers or cancel subscriptions.
“Cancellation completed” means you marked the record completed. It is not verification from the provider, so confirm the result directly with that provider.
Converted totals use dated exchange-rate estimates. Unsupported conversions are excluded and identified, never counted as zero.
Service and plan names are entered by the user. Ghost Dime does not perform a remote provider-catalogue lookup, and user-entered names or prices are not verified by the named provider.
A JSON backup is an optional copy of locally owned subscription records, Spending Intelligence records, history, lifecycle state, and preferences. It is separate from automatic private iCloud synchronization and does not contain or grant Premium entitlement.
You are responsible for protecting every exported copy and deleting transfer copies you no longer need.
The report option is visible to all users, but creating a report requires verified Premium access. Reports are generated locally and leave Ghost Dime only when you save, print, or share them.
Reports use user-entered information and may be incomplete or incorrect if saved information is inaccurate. Release 1 reports exclude sensitive notes, cancellation instructions, and account references.
Privacy & legal
Review Ghost Dime’s product privacy policy, legal hub, Apple’s Standard EULA, or the shared WinByBit contact page.